Privacy Policy

1. Introduction

Phixall Technical Company Limited ("Phixall," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile applications (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Profile Information: Address, payment information, profile photo
• Service Requests: Job descriptions, photos, videos, preferred dates/times
• Communications: Messages, reviews, ratings, feedback
• Phixer Information: Certifications, licenses, work history, references

2.2 Information Automatically Collected

• Device Information: IP address, browser type, operating system
• Location Data: GPS location (with your permission) for job matching and tracking
• Usage Data: Pages visited, features used, time spent on platform
• Cookies and Similar Technologies: Session data, preferences

3. How We Use Your Information

• Provide, maintain, and improve our Services
• Match clients with Phixers based on location, availability, and skills
• Process payments and send transaction confirmations
• Enable real-time job tracking and communication
• Send service updates, notifications, and marketing communications
• Verify identities and conduct background checks (for Phixers)
• Analyze usage patterns to improve user experience
• Prevent fraud, ensure safety, and enforce our Terms of Service
• Comply with legal obligations and resolve disputes

4. Information Sharing and Disclosure

4.1 With Other Users

When you request or provide services, we share relevant information (name, photo, ratings, location) with the other party to facilitate the job.

4.2 With Service Providers

We share information with third-party service providers who assist with payment processing, background checks, cloud hosting, customer support, and analytics.

4.3 For Legal Reasons

We may disclose information if required by law, to protect our rights, prevent fraud, or ensure user safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing emails
• Location Services: Disable location tracking in your device settings
• Cookies: Manage cookie preferences through your browser

To exercise these rights, contact us at privacy@phixall.com.

7. Data Retention

We retain your information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Account data is typically retained for 3 years after account closure, unless longer retention is required by law.

8. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our platform. Continued use of Services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@phixall.com
• Phone: +234 XXX XXX XXXX
• Address: Phixall Technical Company Limited, Lagos, Nigeria