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Search our knowledge base or browse categories below to find answers to your questions.
Popular Topics
Getting Started
How to create an account
Step-by-step guide to signing up for Phixall
Setting up your profile
Complete your profile for better experience
How to request a service
Learn how to submit your first service request
Understanding pricing
How our pricing and payment system works
For Clients
How to find the right artisan
Tips for selecting qualified professionals
Tracking your job
Use real-time GPS tracking to monitor progress
Payment and invoicing
How payments work and accessing invoices
Leaving reviews and ratings
Share your experience to help others
Cancellation policy
When and how you can cancel a service
Getting refunds
Our satisfaction guarantee and refund process
For Artisans
Applying to become an artisan
Requirements and application process
Accepting and completing jobs
Best practices for job management
Setting your rates
How to price your services competitively
Getting paid
Payment schedule and withdrawal options
Building your reputation
Tips for earning 5-star reviews
Safety guidelines
Staying safe while on the job
Account & Settings
Updating your profile
How to edit your account information
Changing your password
Steps to reset or update your password
Notification settings
Manage your email and push notifications
Privacy settings
Control what information is visible
Deleting your account
How to permanently close your account
Payments & Billing
Payment methods
Accepted payment options and how to add them
Understanding fees
Breakdown of service fees and charges
Viewing payment history
Access your transaction records
Disputing charges
How to resolve payment issues
Tax documentation
Accessing receipts and tax forms
Safety & Trust
How we verify artisans
Our vetting and background check process
Staying safe during jobs
Safety tips for clients and artisans
Reporting safety concerns
How to report issues immediately
Insurance and liability
Understanding coverage and protections
Emergency support
24/7 emergency hotline information
Troubleshooting
App is not loading
Solutions for loading and connection issues
Cannot log in
Troubleshooting login problems
Payment failed
Common payment issues and solutions
Not receiving notifications
Fix notification delivery problems
GPS tracking not working
Enable location services properly
Still Need Help?
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